The Joint Admissions and Matriculation Board has introduced a procedure for candidates who have lost access to the phone numbers or email addresses linked to their JAMB profiles.
The board announced the development in a video shared on its
X handle on Wednesday, outlining the process candidates must follow to update
their details.
The new arrangement is expected to assist candidates who can
no longer access their registered SIM cards or email accounts and have
consequently been unable to receive examination-related notifications or access
their JAMB profiles.
“Candidates who lost their SIM card can now swap it with a
new one. And those who also lost access to their email addresses on the JAMB
portal can now change to a new one,” JAMB said.
How to change your phone number or email on JAMB portal
Candidates seeking to use the service are required to
complete the following steps:
1. Obtain a court affidavit
Candidates must first visit a High Court and obtain an
affidavit supporting their request to change their registered phone number or
email address.
2. Access the JAMB e-Facility
After obtaining the affidavit, candidates should log into
their JAMB e-Facility account.
3. Select ‘Penalties’
On the e-Facility dashboard, candidates should select the
‘Penalties’ option.
4. Choose SIM Swap/Email Change
Under the Penalties section, select ‘SIM Swap/Email Change
Penalty Payment.’
5. Pay the required fee
Candidates should make the prescribed payment through the
JAMB portal.
6. Visit a JAMB office
After payment, candidates are required to visit a designated
JAMB office to complete the process.
JAMB said the service is available only at designated JAMB
PTC/PRC Centres.
7. Provide profile details
At the centre, candidates will be required to provide their
profile code and existing GSM number.
8. Complete biometric verification
The candidate will undergo biometric verification as part of
the process.
9. Upload the affidavit
The scanned copy of the court affidavit obtained earlier
must also be uploaded to complete the request.
Who is eligible?
JAMB said the service is intended for candidates with
genuine cases of lost access to their registered GSM numbers or email
addresses.
The board also stated that the service can only be used
once, urging candidates to ensure that the new details supplied during the
process are accurate.
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