The federal government says more than 115,000 active official email accounts are now in use across the public service as part of efforts to build a fully digital and paperless civil service.
Didi Walson-Jack, head of the civil service of the
federation, spoke on Wednesday in Abuja at the Digital Transformation Summit
2026 organised by Galaxy Backbone (GBB) to mark its 20th anniversary.
Walson-Jack said the GovMail platform had become a critical
tool for secure, professional and traceable communication across government
institutions.
She added that the digital transformation drive had also
resulted in the full digitisation of operations in 38 ministries, departments
and agencies (MDAs).
According to her, digitalisation remains central to the
ongoing reform of the civil service and is helping to improve accountability,
transparency and service delivery.
“In the old order, when a file was said to be moving, that
statement could mean many things,” Walson-Jack said.
“Today, however, in a digital civil service, movement must
mean traceability, accountability, timely action and measurable progress. That
is the change we are driving.
“Thanks to Galaxy Backbone, the days of Yahoo Mail are over
for transacting government business. When an officer leaves a desk, government
information must not leave with that officer; institutional memory must remain
within government.”
She said the civil service had moved beyond discussions on
digital transformation to implementation, leading to the successful
digitisation of work processes across ministries and extra-ministerial
departments.
“This was a bold target but we are glad it was achieved. The
civil service must lead by example in the modernisation of government,” she
said.
“We gave a clear directive, engaged permanent secretaries,
monitored progress, provided guidance and insisted that the Federal Civil
Service must move at the speed required by the times.
“The paperless civil service initiative is not merely about
eliminating paper but about removing delays, reducing bureaucracy,
strengthening transparency and improving accountability,” she said.
Walson-Jack said the benefits were already evident through
faster movement of correspondence, easier retrieval of records, improved
supervision and stronger institutional continuity.
She noted that a connected government would be better
positioned to share information, reduce duplication of functions and respond
more quickly to citizens’ needs.
“If these institutions are not connected, government will be
slow. If systems cannot speak to one another, citizens will suffer delays,” she
said.
“If records are poorly managed, institutional memory will
remain weak.”
She commended Galaxy Backbone for providing digital
infrastructure such as GovMail, the iGovernment Cloud platform, high-speed
internet and secure connectivity that support government operations.
Advertise on NigerianEye.com to reach thousands of our daily users
No comments
Post a Comment
Kindly drop a comment below.
(Comments are moderated. Clean comments will be approved immediately)
Advert Enquires - Reach out to us at NigerianEye@gmail.com