Bayo Ojulari, group chief executive officer (GCEO) of the Nigerian National Petroleum Company (NNPC) Limited, says the company will roll out its smart self-service stations nationwide in structured phases.
Speaking during an interview on Friday, Ojulari said the
rollout is subject to the outcome of its initial deployment.
On September 10, the NNPC commissioned a self-service
station with an electric vehicle (EV) charging facility in Abuja.
Speaking on when Nigerians should expect the smart station
model to be replicated across the country, Ojulari said “subject to the outcome
of this initial deployment, we expect the rollout to proceed in structured
phases nationwide”.
“The expansion will be guided by customer demand, location,
infrastructure readiness and the availability of the different energy solutions
in each area,” he said.
“Our commitment is to move with urgency while executing the
project in a manner that stands the test of time.”
Ojulari added that Nigerians deserve to see the benefits of
this innovation “extended to more communities as quickly as possible”.
“However, at NNPC Limited, speed and sustainability must go
hand in hand. Execution Excellence, one of our core pillars, means moving with
deliberate speed while ensuring that whatever we build will last,” he said.
“This first Smart Station is a proof of concept, and we are
moving deliberately—not slowly.”
Ojulari said the company’s immediate focus is to learn from
the station’s operations in real time, work closely with its technology
partners to refine the system and ensure that the customer experience meets the
standard Nigerians deserve.
“When we scale, we want to replicate a model that works—not
one that we will have to rebuild,” he said.
‘NNPC SELF-SERVICE STATION OPERATION IS A MILESTONE’
Speaking on the significance of NNPC Retail’s first smart
self-service station, Ojulari said it represents the attainment of an important
milestone in the transformation of NNPC Retail and NNPC Limited.
“It demonstrates, in practical terms, how we are using
technology to improve the efficiency of our retail operations. This is a direct
expression of our Execution Excellence pillar,” he said.
The NNPC chief said the project also supports the company’s
ambition to build a customer-centric and digitally enabled energy company that
listens and responds to the changing needs of Nigerians.
Ojulari said the facility equally reflects NNPC’s commitment
to transparent operations across its businesses, which “we believe will benefit
not only the company but also Nigeria’s wider growth and development, in line
with our Profitable Growth pillar”.
“The model combines self-service fuelling with digital
payments and additional energy solutions, including electric vehicle charging,
Liquefied Petroleum Gas and Compressed Natural Gas,” he said.
“It is not simply a new type of filling station. It signals
a shift towards a more integrated and technology-enabled energy retail
experience, developed in collaboration with our technology and retail
partners.”
Furthermore, the NNPC chief said “integrity in our
operations and trust and convenience for our customers are two sides of the
same commitment”.
“The Smart Station has been designed with real-time
monitoring of transactions and equipment performance. It is also supported by
dedicated maintenance and customer-support processes to ensure that issues are
identified and resolved promptly—not after the fact,” he said.
“Controls have been incorporated to ensure pricing accuracy,
proper dispensing calibration and the security of digital payments. These
measures were developed in partnership with our technology providers to meet
the standards our customers deserve.
“Just as importantly, we intend to continue listening to our
customers. We will use operational data and direct customer feedback to refine
the system continuously.”
Ojulari said the company’s objective is that every
transaction must be easy, secure and transparent, and every customer must leave
confident that they received exactly what they paid for.
Advertise on NigerianEye.com to reach thousands of our daily users
No comments
Post a Comment
Kindly drop a comment below.
(Comments are moderated. Clean comments will be approved immediately)
Advert Enquires - Reach out to us at NigerianEye@gmail.com