The Federal Competition and Consumer Protection Commission (FCCPC) says it is probing Uber’s abrupt exit from Nigeria, particularly the ride-hailing company’s handling of unfulfilled services to customers.
Speaking to Bloomberg on Sunday, Tunji Bello, chief
executive officer (CEO) of FCCPC, said officials at the FCCPC will probe the
manner of Uber’s exit.
He said officials at the Federal Competition & Consumer
Protection Commission are “looking into the manner of their exit, particularly
in respect of unfulfilled services to the customers”.
On September 2, Uber announced plans to exit Nigeria and
Uganda, effective September 2.
“After a thorough review, we have taken the difficult
decision to wind down operations in Nigeria and Uganda, effective September 2,
2026. This decision is limited strictly to these two markets and does not
impact our operations across the rest of the continent,” the ride-hailing firm
said.
Following the development, industry rivals like Bolt and
inDrive said they were looking to expand their market share by filling the
vacuum.
Uber, on September 2, said it was cutting more than 3,000
jobs worldwide as part of a major restructuring plan to reduce management
layers and refocus spending on its core business.
The company’s operations have faced challenges in Nigeria,
with drivers protesting fares, commission rates, and poor treatment in 2017,
2023, and 2025.
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