Telecom operators in Nigeria have compensated more than 75 million subscribers for poor network services, the Nigerian Communications Commission (NCC) has disclosed.
This represents one of the largest consumer redress exercises in Africa’s biggest mobile market.
The industry regulator made the announcement in a communiqué issued on Tuesday after its 109th board meeting held on May 25, 2026.
It described the payout as a major step in enforcing quality-of-service obligations on mobile network operators.
The compensation follows an NCC directive issued on March 29, 2026, which mandated operators to automatically issue airtime credits to affected subscribers.
The credits are calculated based on customers’ average spending patterns in areas where service quality fell below regulatory benchmarks.
“The board noted substantial progress in the implementation of the commission’s directive, particularly the full compliance, which has resulted in compensation being offered to over 75 million affected subscribers,” the communiqué stated.
The NCC said it is still conducting independent validation to confirm that all eligible subscribers received their due compensation, while urging consumers to continue engaging with the regulator on service-related issues.
Broader ContextNigeria currently has over 200 million mobile subscriptions. The exercise addresses long-standing consumer complaints about dropped calls, slow data speeds, and inconsistent coverage.
The board also reviewed ongoing network expansion efforts, noting that operators have committed to deploying over 12,000 new sites, with more than 5,000 already completed.
It further highlighted investments in fibre infrastructure and concerns over persistent vandalism of telecom facilities.
The NCC reiterated its commitment to improving service quality through stricter enforcement, consumer protection, and infrastructure development in the sector.
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