The Nigerian Senate has launched a comprehensive investigation into a series of recent high-profile altercations between airline staff and passengers, aiming to address growing concerns over operational standards, passenger rights, and safety protocols in the country’s aviation sector.
The decision, announced on Tuesday, August 12, 2025, follows incidents that have sparked public outrage and raised questions about regulatory oversight.
Senator Buhari Abdulfatai, Chairman of the Senate Committee on Aviation, stated that the probe would involve key stakeholders, including the Nigerian Civil Aviation Authority (NCAA), airline operators, security agencies, and public interest groups.
“These incidents demand immediate and coordinated action to protect the integrity of the sector and restore public confidence,” Abdulfatai said in a press release.
He emphasized that procedural gaps and enforcement lapses would not be tolerated, vowing to ensure accountability at all levels.
The Senate’s investigation will also address broader issues, including flight delays, cancellations, and poor passenger treatment.
Data from consumer advocacy groups indicates over 4,000 passenger complaints were lodged in 2024, highlighting systemic challenges such as operational inefficiencies and inadequate customer service.
The committee plans to summon the Minister of Aviation and Aerospace Development, Festus Keyamo, NCAA Director-General Capt. Chris Najomo, and other stakeholders to review procedures and recommend reforms.
Abdulfatai stressed that the probe is not a public relations exercise but a push for structural reform.
“The Nigerian people deserve an aviation sector that upholds global standards of safety, professionalism, and customer respect,” he said. Hearings are scheduled to begin in the coming weeks, with the committee promising enforceable solutions to prevent future incidents.
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