The Nigerian Electricity Regulatory Commission (NERC) has
directed all electricity distribution companies (DisCos) to refund customers
wrongly billed with the new rate.
Abba Terab, NERC deputy general manager in charge of market
competition and rates, disclosed this in a statement on Saturday.
According to NERC, customers should be refunded through
energy tokens no later than April 11, and file evidence of compliance with the
commission by April 12.
On April 3, NERC approved an increase in electricity tariff
for customers under the Band A classification.
The commission said customers under the classification, who
receive 20 hours of electricity supply daily, will pay N225 per kilowatt (kW),
starting from April 3 — up from N66.
The NERC also directed all electricity distribution
companies to provide as much clarity as possible to all affected customers.
“All DisCos shall ensure that only the newly approved Band A
feeders listed in their April 2024 supplementary orders are maintained as band
A for the purpose of vending to prepaid customers and billing for post paid
customers on their networks,” Terab said.
“All DisCos are required
to immediately post on their websites the schedule of approved Band A feeders
that have been affected by the rate review.
“All DisCos shall set up a portal by 10th April 2024 on
their website that allows all customers to check their current Bands by
entering their meter or account numbers.
“All customers wrongly billed at the new rate should be
refunded through energy tokens no later than Thursday 11th April 2024, and file
evidence of compliance with the Commission by 12th April 2024.
“The Commission shall monitor compliance with the
requirements listed above and shall continue to provide support to all
stakeholders as required.”
On Aprile 5, NERC fined Abuja Electricity Distribution Plc
(AEDC) N200 million for overcharging customers.
NERC said AEDC must reimburse affected customers by April
11.
Yes we need your actions on EEDC in Nsukka zone, those thief's are cutting our neck over the light we not seeing. Yesterday I recharged my prepaid and I was giving 20.6kwh for #5000. Please the burden is too much on us and we need your intervention
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