‘We’ve not measured up on our promise’ — GTBank apologises to customers over service issues


Guaranty Trust Bank has tendered an apology to customers for difficulties experienced while accessing banking channels.


The financial institution made this known in an email message to its customers on Friday.


GTB admitted to several glitches across its channels, adding that it has not measured up on its services promises.


It, however, apologised and promised to work hard to enhance service channels.


“We would like to sincerely apologise for every inconvenience you have experienced whilst using our services recently,” the message reads.


“We know that we have not measured up on our service promise to you and for this, we are truly sorry.


“We have been working tirelessly to improve our service channels and as a result of this, we have not been able to serve you in the way that we are committed to doing.


 “We are working hard to fix all issues and ensuring that all services on our banking channels are fully restored.


“We know the trust you place in us when you choose to bank with us, and we do not take this for granted.


“Your satisfaction is at the centre of everything that we do, and your experience of our service is a measure of our success.


“Once again, please accept our most sincere apologies.”


The bank also apologised to its customers amid several complaints by bank users on social media.


A Twitter user, @BiyiToluwalase, on Friday, lamented the quality of service provided by the bank


“It’s looking like GTBank doesn’t care about banking anymore. I’m really considering moving my money to a different bank because of the service I’ve been getting the last couple of weeks,” he said.

Another user, @komolafe_rose said: “GTbank service has become horrendous.” 

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