The National Identity Management Commission (NIMC) says its
national identification number (NIN) verification service is “temporarily
unavailable”.
The NIMC verification service is an online real-time service
that allows entities requiring verification to access the NIMC database. It
connects the client to the NIMC core verification backend.
Telecommunication companies, banks, other financial
institutions, and government agencies such as the Nigerian Immigration Service
(NIS) rely on the service to verify the NIN of their customers before attending
to them.
Nigerians seeking to retrieve their lost subscriber identity module (SIM) cards or get new lines have been unable to do so for the past couple of days due to the downtime experienced by the NIMC portal.
The issue has also delayed passport application processes as
the NIS could not verify the NINs of applicants.
Responding to complaints from Twitter users, MTN Nigeria
said it cannot process SIM swap and update requests due to challenges with the
NIMC portal.
“We are sorry we currently cannot process SIM swap and
update requests due to external challenges. We appreciate your understanding
and will post an update once this has been resolved,” the telco said.
Kindly bear with us. 🙏 pic.twitter.com/3AEH2F4KXq
— MTN Nigeria Support (@MTN180) February 3, 2022
Confirming the development in a statement released over the
weekend, NIMC said maintenance of the verification portal caused the downtime.
The commission advised affected citizens to make use of the
alternative tokenisation verification platform pending the conclusion of the
maintenance.
“The National Identity Management Commission wishes to
inform the general public that its NIN Verification Service is temporarily
unavailable due to the maintenance service being carried out by one of the
Commission’s network service providers,” the statement reads.
“The NIMC wants to assure the public that verification and
authentication services would be restored once the maintenance is concluded.
“The Commission apologises for any inconvenience this might
cause our esteemed customers, as all hands are on deck to ensure speedy
restoration.
“Meanwhile, the public can make use of the alternative Tokenisation verification platform.”
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