Social media powerhouse and
Silicon Valley tech giant on Monday night blamed a record seven-hour outage on
a “faulty configuration change” on the backbone routers that coordinate network
traffic.
Facebook Vice President of
Infrastructure, Santosh Janardhan, made this known in a statement titled,
‘Update about the October 4th outage’.
The statement reads,
“To all the people and businesses
around the world who depend on us, we are sorry for the inconvenience caused by
today’s outage across our platforms. We’ve been working as hard as we can to
restore access, and our systems are now back up and running. The underlying
cause of this outage also impacted many of the internal tools and systems we
use in our day-to-day operations, complicating our attempts to quickly diagnose
and resolve the problem.
“Our engineering teams have
learned that configuration changes on the backbone routers that coordinate
network traffic between our data centers caused issues that interrupted this
communication. This disruption to network traffic had a cascading effect on the
way our data centers communicate, bringing our services to a halt.
“Our services are now back online
and we’re actively working to fully return them to regular operations. We want
to make clear at this time we believe the root cause of this outage was a
faulty configuration change. We also have no evidence that user data was
compromised as a result of this downtime.
“People and businesses around the
world rely on us everyday to stay connected. We understand the impact outages
like these have on people’s lives, and our responsibility to keep people
informed about disruptions to our services. We apologize to all those affected,
and we’re working to understand more about what happened today so we can
continue to make our infrastructure more resilient.”
About three billion social media
users regained access to their online community late Monday as Facebook-owned
services, WhatsApp and Instagram, came back online after the record seven-hour
outage.
The social tools including
Facebook’s own Messenger service were first reported as not being available
from 04:25pm on Monday, leaving online users frustrated and unable to connect
all over the world.
Users visiting the social
platforms owned by Mark Zuckerberg had been confronted with error messages for
hours till past 11pm on Monday.
But taking to Facebook,
Zuckerberg wrote about midnight, “Instagram, WhatsApp and Messenger are coming
back online now. Sorry for the disruption today — I know how much you rely on
our services to stay connected with the people you care about.”
The Facebook-owned apps reported
outages in March 2021 and July 2020 but both were resolved within an hour.
With Monday’s outage of his apps,
Zuckerberg’s personal wealth has fallen by nearly $7 billion, knocking him down
a notch on the list of the world’s richest people, after a whistleblower came
forward and outages took Facebook Inc.’s flagship products offline, according
to Bloomberg.
The stock slide on Monday sent
Zuckerberg’s worth down to $120.9 billion, dropping him below Bill Gates to No.
5 on the Bloomberg Billionaires Index. He’s lost about $19 billion of wealth
since September 13, when he was worth nearly $140 billion, according to the
index.
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