The Central Bank of Nigeria, CBN,
has urged bank customers to demand for their statement of account monthly.
Oludamola Atanda of the Consumer
Education Division, Consumer Protection Department, CBN, said this in an
interview with newsmen in Abuja yesterday.
Atanda explained that the
statement would help customers to monitor their accounts closely.
“You have the right to demand for
the right product and services. The bank cannot force you to go for a specific
product or loan facility. You have the right to choose.
“If they give you a product you
do not like, you do not have to take it. Its important for us to understand
this.
“There is also the issue of right
to privacy. My bank should not share my details with just anybody. For
instance, a wife cannot come and say she wants details of her husband’s
account.
“Only by court order can an
account details by revealed to a third party,” he said.
Mr Atanda said at times,
customers complain about certain bank products because they were not properly
informed about the products.
“If I am taking a product, my
bank has the responsibility to educate me on that product.
“If it is a savings product, a
customer should know how it works, how many times to withdraw in a month, how
much interest to expect and the minimum deposit on the account.
“We are saying that you have the right to
demand good service. Those are the things we want to let customers know,” he
said.
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