The Nigerian Communications
Commission, NCC, is set to issue a directive to telecommunications operators to
give 14 days window to subscribers to enable them roll over their unused data.
The Executive Vice Chairman of
NCC, Umar Danbatta, said this in a statement on Wednesday in Lagos.
Mr. Danbatta spoke at the NCC
Special Day at the just concluded 2017 Lagos International Trade Fair.
The executive vice chairman said
that subscribers would be given the 14 days grace, even if they do not renew on
the date of expiration of their data.
He said that this would stop the
present practice where subscribers would lose the entire unused data if they
failed to renew on the date of the expiration of the present subscription.
According to him, NCC recognises
that telecommunications services are very important to the nation’s
development.
“NCC also recognises more
importantly, that the consumers of telecommunications services deserve to get
value for their money.
“NCC also recognises that consumer
should be treated as a very important stakeholder in the scheme of things as
far as service delivery is concerned.
“Let me recall that in the
8-Points Agenda of my administration, the issue of empowerment and protection
of the consumer occupied the sixth position.
“The vision in this agenda is to
protect consumers from unfair practices through availability of information and
education to make informed choices in the use of ICT services.
“The strategy which we have
adopted in achieving these agenda is to strengthen initiatives to educate and
inform consumers in the use of communications,’’ he said.
Mr. Danbatta said that the
commission had adopted the strategy to act swiftly and consistently whenever
necessary in the use of enforcement to protect consumers’ rights and
privileges.
He said that the regulatory body
had put the service providers on special notice about NCC’s present monitoring
of users experience and would call them to account in due course.
According to him, where the
service providers continue to fail to improve services at the detriment of the
consumers, the commission will apply appropriate regulatory actions and
sanctions against such service providers.
“We have continued to use the
mass media to create awareness about these consumer centric solutions and
enlighten consumers that telecommunications masts and towers do not cause
health hazards as a lot of people think.
“The commission still maintains
that the World Health Organisation (WHO) has affirmed that no result of any
such Hazard has been established against base stations.
“Therefore, any individual or
community adducing such reasons to deny Right of Way (RoW) to the
telecommunications companies, and prevent them from expanding services are
invariably contributing to the poor quality of service in the network,” he
said.
NAN
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