If you think you’ve been a victim of online banking or ID fraud, notify your bank as soon as possible.
Know your rights: Think you may have given a fraudster your bank details? We tell you what to do.
Banking regulations say that a bank can only refuse a refund for an unauthorised transaction if it can prove you authorised the transaction, or that you acted fraudulently or were grossly negligent in failing to protect your PIN and password.
If your bank refuses to refund you, take your complaint to the Consumer Protection Department of the Central Bank of Nigeria. It will look at each case on its merits.
Staying safe online:Some people have shared their experiences of how to stay safe online. I only use one card online and I never respond to links in emails, but rather type the info in by hand.
Lots of people shared tips for staying safe online, from creating complicated passwords to looking out for the padlock symbol next to a website’s URL.
Sticking with reputable websites or those that require additional security measures, such as Verified by Visa confirmation, is another idea, while a few cautioned against keeping card details logged and saved on websites.
I don’t use my credit card to buy petrol as my bank said that petrol stations were in their experience vulnerable to skimming.
Some told us they feel safer using cash machines inside banks whenever possible and screen the keypad when entering their PIN. A handful even decided to avoid specific retailers that concern them.
Other things you can do to avoid bank fraud
Crooks use clever schemes to defraud millions of people every year. They often combine new technology with old tricks to get people to send money or give out personal information. Here are some practical tips to help you stay a step ahead, according to www.consumer.ftc.gov:
Spot imposters: Scammers often pretend to be someone you trust, like a government official, a family member, a charity, or a company you do business with. Don’t send money or give out personal information in response to an unexpected request, whether it comes as a text, a phone call, or an email.
Do online searches: Type a company or product name into your favourite search engine with words like “review,” “complaint” or “scam.” Or search for a phrase that describes your situation, like “IRS call.” You can even search for phone numbers to see if other people have reported them as scams.
Don’t believe your caller ID: Technology makes it easy for scammers to fake caller ID information, so the name and number you see aren’t always real. If someone calls asking for money or personal information, hang up. If you think the caller may be telling the truth, call back to a number you know is genuine.
Don’t pay upfront for a promise: Someone may ask you to pay in advance for things like debt relief, credit and loan offers, mortgage assistance, or a job. They may even say you’ve won a prize, but first you have to pay taxes or fees. If you do, they will probably take the money and disappear.
Consider how you pay: Credit cards have significant fraud protection built in, but some payment methods don’t. Wiring money through services like Western Union or MoneyGram is risky because it’s nearly impossible to get your money back. That’s also true for reloadable cards like MoneyPak, Reloadit or Vanilla. Government offices and honest companies won’t require you to use these payment methods.
Talk to someone: Before you give up your money or personal information, talk to someone you trust. Con artists want you to make decisions in a hurry. They may even threaten you. Slow down, check out the story, do an online search, consult an expert, or just tell a friend.